UK's largest provider of food hygiene certificates

  • 4,337,188online learners
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FAQs

Every day our support team answer a number of calls from people who have questions about e-learning and food hygiene courses in particular. Below are some of the most common questions we receive.

We love to hear your feedback so if you can’t find the answer you need below, please get in touch by calling 01943 605976 or email info@virtual-college.co.uk

Is it safe to do a Food Hygiene Course Online?

Yes, if it is from a trusted source. Our Food Hygiene Certificate Level 2 and Level 3 courses are accredited by City & Guilds and cover all the information you need to meet your legal training requirements. Over 800,000 people have completed our online food courses, with over 3.8M learners completing a range of courses over 25 years of trading, so you can be sure you’re in safe hands.

Who are Virtual College?

Virtual College is the parent company of the Food Hygiene Certificate website. We’ve had over 3.8M learners to date. We were established in 1995 and work with internationally recognised organisations in both the private and public sector.

If you would like to know more about Virtual College and the 400+ courses currently on offer, visit our main website https://www.virtual-college.co.uk/courses/search.

Which course do I need?

LeveI 2 is the level of training required for food handlers to meet legal requirements. Most people who buy our Food Hygiene Training require Level 2 for Catering which covers people working in restaurants, kitchens, cafes, schools, colleges and most self-employed people, such as mobile takeaways and home bakers. You do not need to complete Level 1 before completing a level 2 training course. Level 2 for retail is aimed at people handling food in retail outlets e.g. supermarket staff and delivery drivers. Level 2 for manufacturing is aimed at people who work in factories and packing environments.

The Level 1 course is aimed at providing a basic understanding to anyone who has a general interest in the subject or may be preparing to start a job in the catering industry.

The Level 3 Supervising Food Safety course is designed for people who have completed Level 2 but may need additional training such as supervisors and business owners. It expands your training to include topics such as identifying problem areas and how to recommend solutions.

If you’re still confused about which course is right for you, call 01943 605976 or email our e- Learning Support Team on learnersupport@virtual-college.co.uk

How long is the training valid for?

It is recommended that you refresh your Food Hygiene training every 3 years to ensure you are complying with legal requirements of working in a food environment, but there is technically no limitation on how long your certificate is valid.

How do I login to my training?

You can login to complete your training by clicking on the Login button in the header of this website.

You can also go the web address directly at https://food-hygiene-certificate.vc-enable.co.uk/

You don't know your password?

The quickest way to reset your password is to click on the 'Forgotten your password?' link at the bottom of the login page.

Enter your email address when prompted and confirm you are not a robot by checking the CAPTCHA box.

After that, click on 'Request Password Reset' and you will receive an email with a link to reset your password. This link will expire one hour after the request.

Please use the email address we have on file for you and check your junk or spam folder in addition to your inbox. The email will be from 'Virtual College'.

How do I give courses to someone else?

It is very easy to buy courses for someone else. Simply buy the training using your own email address and then allocate it to the other person (using their email address) from your account in the learning management system (LMS).

The other person will receive an email giving them a link to create their own LMS account and access the training. Once in the LMS, they will be able to take the training and get their certificate.

Will the course work on a tablet or phone?

Many of our courses are created in Articulate Storyline, which will run on tablet and mobile devices including iPads and iPhones.

A few of our older courses are developed in Flash which iPads don’t support automatically. In this case you will need to download a mobile browser with Flash support, such as Puffin.

Do the online courses contain sound?

Yes, Virtual College training material includes sound. However, do not worry if your computer does not support sound as the narration is covered in an optional text box at the bottom of each screen.

Contact details should be learnersupport@virtual-college.co.uk 01943 889480 or via the support form link

Do I have to do your course online?

Yes, you can access your training at any time using any computer with internet access. Online training helps us to reduce the cost to you, while keeping a high consistent standard of training. We do have a team of support staff available to call or email between 8:30am - 5pm, Monday to Friday.

By completing the course online you receive the same level of training as a face to face course, but without having to travel to a training centre. The course is designed to be as thorough as possible and many people prefer this method of training as they can proceed at their own pace, while the interactive nature helps them to take in more information.